Internet Banking and Customer Satisfaction
by Md Mahtab Alam, Umesh R Dangarwala
ISBN: 9789351302421
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Imprint : Scholars World
Year : 2021
Price : Rs. 9995.00
Biblio : xviii+278p.,tabls.,bib.,appendix, 25 cm
Author Profile
Dr. Md. Mahtab Alam is working as a Assistant Professor in the area of Economics & Quantitative Techniques at School of Management, Sumandeep Vidyapeeth Vadodara, Gujarat, India since April 2008. He has earned his Ph.D in Management and Master in Economics. He specializes in Behavioral, Quantitative and Applied Economics. His areas of expertise are Quantitative Techniques, Production & Operation Management and Research Methodology. <BR> Dr. Umesh R. Dangarwala, [M. Com. (Busi. Admn.), M. Com. (A
About The Book
This book provides pre and post independence banking scenario, pre and post nationalized period banking scenario and banking sector reforms after 1991 – post liberalization era. The authors have dealt with the current issues in Indian Banking, future of Indian Banking sector, the concept of e-banking, legal issues in e-banking with <BR> e-banking challenges and various types of risk associated with it, along with highlights of internet service weaknesses. <BR> The authors have highlighted the s
Table of Contents
Acknowledgement vii <BR> List of Tables xiii <BR> Abbreviations xvii <BR> 1. Indian Banking: Milestone and a Road Ahead 3 <BR> <BR> 2. Internet Banking: A New Paradigm Shift 43 <BR> <BR> 3. Literature Review 97 <BR> <BR> 4. Theoretical Frame Work 135 <BR> <BR> 5. Research Methodology 149 <BR> <BR> 6. Data Analysis and Interpretation 161 <BR> <BR> 7. Findings, Suggestions, Managerial Implications and Conclusion 221 <BR> <BR> Bibliography 237 <BR> Annexures 251
