Employee Engagement in the indian Ites-Bpo Industry
by Dr Venkoba
ISBN: 9789351302445
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Imprint : Scholars World
Year : 2021
Price : Rs. 4995.00
Biblio : xi+125p., figs.,tabls., appendix, 25 cm
Author Profile
Dr. Venkoba holds a Doctorate in Management from Osmania University, Hyderabad. A commerce graduate from Sri Satya Sai University, Puttaparthy, he did his Masters in Business Administration with specialization in Marketing Management and Human Resources Management. He also has a Post Graduate Diploma in Personnel Management and Industrial Relations from Osmania University. He did his FDP from Indian Institute of Management (IIM), Ahmedabad. <BR> He is currently a Professor in the Faculty of Bus
About The Book
The Indian Information Technology enabled Services (ITES) Business Process Outsourcing (BPO) industry has rapidly opening up, expanded, matured and with a wave of consolidation has scripted new initiatives making India as an ideal and preferred offshore destination. This book provides comprehensive information and examine the engagement levels of the employees of Indian ITES BPO industry. It incorporated both consultancy and academic literature, marrying both perspectives to contextualize engage
Table of Contents
Acknowledgements v <BR> List of Tables ix <BR> List of Figures xi <BR> 1. Introduction 1 <BR> 2. Review of Literature 9 <BR> 3. The Indian ITES-BPO Industry and the 45 <BR> Role of Employee Engagement <BR> 4. Research Methodology 55 <BR> 5. Data Analysis and Results 67 <BR> 6. Conclusions and Recommendations 125 <BR> Appendices <BR> Appendix A: Employee Engagement Questionnaire <BR> Appendix B: Definition of Variables <BR> References
